- You are responsible for proper packaging of returned items, be sure to stuff the package with paper to ensure items can not shift and tear open the package during its travel. Excessive taping is also encouraged. Lost or damaged items during transit will have to be sorted out between you and the carrier you use. We cannot refund a damaged item or an item that does not make it to our location
- All returns require you to call or email in for authorization and to ensure we can accept your item. We may request pictures prior to return if items are in questionable condition
- Items must be received within 30 days of return authorization.
- All returns must be in original UNPAINTED, UNMODIFIED, UNUSED CONDITION. If you send an item back that does not meet these guidelines you will have the option of paying to ship it back to you or having us dispose of the item with no refund
- Dragtec manufactured products returned after 30 days will not be accepted.
- All shipping costs are the customer's responsibility
- Custom or build to fit orders cannot be returned or exchanged
- Custom or build to fit orders can only be canceled within 12 hours from time of purchase
- All items must be returned and refunded through the original verifiable purchaser
Contact email:Â dragteccustoms@gmail.com